Frequently asked questions.

Our hosting service brings together website hosting, SSL and domain-based email. We discuss your website platform, expected traffic, storage and mailbox needs before confirming the package, costs and support arrangements.

We can assess your current setup and plan a migration. Share your website address, hosting provider and email requirements so we can identify any compatibility issues, agree the work and coordinate the switch.

Yes, you can discuss hosting with us while keeping your existing domain. We will review who manages it and explain any DNS changes needed. A domain transfer is only considered where it is appropriate to your setup.

AI-assisted tools can support investigation, analysis and recommendations. People remain responsible for the proposed setup and decisions. The tools used and the scope of management are discussed as part of your hosting requirements.

Backup arrangements, retention, restore support and website maintenance should be confirmed in your proposal. Hosting and ongoing content or software updates are different requirements, so we make the agreed responsibilities clear before starting.

We review the devices and email applications your team uses and discuss suitable mailbox access. Mailbox numbers, storage, setup assistance and any migration work are confirmed with your hosting and email plan.

The cost depends on your website, resources, email requirements and support needs. Send us your website address and a short outline of your requirements for a tailored quote with the agreed inclusions and recurring costs.

Start with the issue or improvement you have in mind, such as email problems, software setup, connectivity or the way your team uses its systems. We assess the environment and confirm what we can support before agreeing the work.

AI can help explore possible causes, interpret information and develop troubleshooting steps. Human judgement guides the investigation and checks proposed actions against your systems and business requirements.

Tell us whether you need help with a specific problem or are looking for an ongoing arrangement. We discuss the scope, responsibilities, availability and costs so you can choose a suitable approach.

Some issues can be investigated remotely, depending on the system and the access available. We explain any access needed and agree how the work will be carried out. If remote help is unsuitable, we discuss the next step.

Response times and availability depend on the support arrangement agreed with you. We confirm these in the proposal rather than assuming every enquiry includes an immediate response or round-the-clock cover.

We discuss the access needed for the task and aim to work with only the information relevant to the issue. Any use of AI tools with business data should be agreed before that information is shared. Do not include passwords in your initial enquiry.

Describe what happened, when it started, which people or systems are affected and any error message. Screenshots can help if private information is removed. Let us know what you have already tried and whether the issue is stopping essential work.

We discuss your audience and goals before shaping the brief. Possible areas include campaign planning, content ideas, messaging and reviewing performance. The channels, deliverables and responsibilities are confirmed in your proposal.

AI can assist with research, ideas and drafts, but human review shapes the final work. Your brand voice, factual accuracy and intended audience guide the content rather than publishing an unchecked AI output.

Yes, your existing identity and marketing provide a useful starting point. Share your brand guidelines, website, current channels and any campaign information you can provide so we can understand what to retain and improve.

We agree relevant measures before starting, such as enquiries, engagement, website visits or conversions. The reporting depends on the channels, tracking and data available. Results are considered against your business goals and the agreed scope.

Timescales vary with the channel, audience, budget and starting position. Some activity can produce early insights while other work needs a longer period to assess. We discuss realistic expectations; specific rankings, sales or lead volumes are not guaranteed.

Media spend, third-party subscriptions and creative work should be identified separately in the proposal where relevant. We confirm the budget and approval process before any paid campaign activity begins.

We agree a review and approval process with you, including who signs off the work and how revisions are handled. This helps keep campaigns consistent with your brand and makes publishing responsibilities clear.

AI tools can assist with exploration, content drafts and development tasks. People guide the design, review the output and shape the finished website around your brand, visitors and goals.

Yes, we can review your current site and discuss what needs to change. We look at the pages, content, features and platform before agreeing what to retain, rebuild or improve.

Responsive layouts are part of our design approach. We check the agreed pages and key journeys across representative mobile, tablet and desktop sizes, including navigation, forms and calls to action.

If managing content is a requirement, we discuss the CMS and which areas you need to edit. Editing access, training and any limitations are confirmed as part of the project scope.

Tell us which features your business needs. We assess suitable options and any integration requirements before confirming the scope. Additional modules, third-party services or licences may affect the cost and delivery plan.

Delivery depends on the number of pages, features, content readiness and review stages. We agree a schedule after the brief, with time for feedback and testing before launch.

We offer website hosting with SSL and email, which can be discussed alongside your build. Hosting, maintenance and ongoing changes are confirmed in the proposal so you know what is included at launch and afterwards.

Share your goals, existing website, preferred features and any brand materials. It also helps to know who will provide copy and images, who will approve the work and any target launch date.

We can explore a visual identity or materials for digital and print, including website graphics, campaign assets and business communications. Tell us where the design will be used so we can confirm suitable deliverables.

AI can support idea generation and visual exploration. Human creativity directs the concepts, composition and refinement, with the final work reviewed against your brief and intended use.

Yes, share your logo files, brand guidelines and examples of current materials. We can shape the brief around your existing identity or discuss a refresh if that is what your business needs.

The proposal sets out the concepts, review stages and included revisions. We agree how feedback will be collected so that changes remain focused and any work beyond the brief can be discussed clearly.

We agree the formats and sizes around the intended use, such as web-ready images, vector artwork or print-ready PDFs where appropriate. Editable source files and handover requirements should be confirmed in the brief.

We discuss the intended use and any relevant rights or licence restrictions for supplied, stock and AI-assisted assets. Usage rights are confirmed for the agreed deliverables; exclusivity should not be assumed for third-party or generated material.

Print work can be included in the brief. Share the printer specifications, dimensions and production requirements so we can agree the artwork preparation. Printing and production costs are confirmed separately where applicable.

Costs depend on the brief, number of assets, complexity and review stages. Send us an outline of what you need and where it will be used, and we will discuss a proposal with clear deliverables and costs.